You can return or exchange your newly purchased product within 14 days if purchased from the website and 7 days if purchased from the showroom from the date of purchase or the date of delivery (for home delivery products) only if it is unused and in its original condition, with the original invoice / electronic and according to the following terms and conditions:

• In the event of a return as a result of product malfunction or manufacturing defect damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.
• While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

To process physical return of product(s):

• If you have received your product(s) from Juffali delivery team, please contact us on Support-jteco@eajb.com.sa
• If you have collected your product(s) from one of our store, you must proceed to the same store.

Return policy & process:

• Once we have received the unit back, we will process inspection for replacement or refund. Following inspection by our technician on product packing condition, complete accessories set and product technical check, product manager will approve/reject return for replacement or refund.
• Replacement product will be shipped / handed-over to you following the mode of return and location selected. We will not replace a product with a different model, unless stock of original product is not available. In such circumstance, we will request your permission before processing.
• In case of refund, repayment will be calculated at product prevailing price after deduction of any return non-compliance fees. The settlement of a refund will be affected once the bank has refunded the money, which is the next billing cycle from the date of approval of the return (refund will take up to 14 working days).

General Terms:

• All credit & debit card details and personally identifiable information will NOT be stores, sold, shared rented or leased to any third parties
• Saudi Arabia is our country of domicile
• Website will NOT deal or provide any services or products to any of OFAC (office of foreign assets) sanctions countries in accordance with the law of Saudi Arabia
• We accept payments online using Visa and MasterCard credit/debit card in SAR
• Refunds will be done only through the original mode of payment
• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the law of Saudi Arabia

For feedback and complaints:

Contact us on the following email address Support-jteco@eajb.com.sa